Terms & Conditions

Terms & Conditions

Please read these terms and conditions ("Terms and Conditions") carefully before using the website and services of Medico Bio Limited. This Agreement (hereinafter referred to as the “Agreement”) sets out the legally binding terms and conditions for your use of the website at https://www.medico.bio/ (hereinafter referred to as “Medico Bio”) and all services provided by Medico Bio on the site.

By using the site in any manner, including but not limited to visiting or browsing the site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referred to here and/or available by hyperlink. This Agreement applies to all users of the site which includes but not limited to users who are sellers, customers, merchants, contributors of content, information and other materials or services on the site.

PLEASE NOTE THAT, ALL THE SERVICES PROVIDED BY MEDICO BIO ENTAIL ONLY THE PROVISIONS OF NON-EMERGENCY MEDICAL SERVICE. IF YOU ARE EXPERIENCING ANY MEDICAL EMERGENCY OR YOUR NECESITY AND/OR NEED IS REASONABLY CONSIDERED AS EMERGENCY, YOU MUST SEEK EMERGENCY MEDICAL HELP, AT YOUR OWN JUDGMENT, DISCRETION AND LIABILITY, FOR WHICH MEDICO BIO SHALL NOT BE HOLD RESPONSIBLE IN ANY WAY WHATSOEVER.

Introduction

1. i. Medico Bio is an online healthcare platform that provides on demand virtual medical care to its customers, and the following are the terms and conditions regulating your access and use of Medico Bio along with its related sites, mobile applications, services, and tools (hereinafter referred to as the "Site"). Medico Bio has put forward a extensive range of healthcare services such as telemedicine service from general and specialist doctor, appointment and consultation with doctor, feature to upload lab report, previous medical condition and current medication, digital medicine reminder, diagnostic and pathology tests from home & hospital, hospital bill discounts, live chat with doctors etc. services (hereinafter referred to as the “Service”) depending upon your preferences and requirement, which allows you to use the services by using our website and mobile application.

2. ii. The Site reserves the right to amend, modify, add, change, or remove segments of these Terms and Conditions under this agreement at any time without any prior notification. Changes shall be immediately effective upon posting on the Site without any notice provided on the Site or by any other means. You are encouraged to review these Terms and Conditions regularly for getting updated. Once changes to the Terms and Conditions have been effected, your continued use of the site shall be construed as your acceptance of the changed Terms and Conditions. Therefore, you shall adhere to the subsequent changes accordingly and agree to be held accountable for non-compliance of any terms as contained herein.

Acceptance of the terms and conditions

1. While accessing and using this Site or the Services, you agree to comply with all applicable laws and regulations of Bangladesh. You may be denied access of use of the Services or the Site and may not accept the Terms and Conditions if you are not eligible to receive any of the stated Services under the laws of Bangladesh.

2. You agree not to initiate any action that might or that shall undermine the integrity of the systems or networks of Medico Bio and/or any other user nor to gain unauthorized access to such systems or networks.

3. You agree that (a) you will not copy, reproduce, download, re- publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Site and (b) you will not copy, reproduce, download, compile or otherwise use any Site content for the purposes of operating a business that competes with Medico Bio, or otherwise commercially exploiting the Site content. Systematic retrieval of Site content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Medico Bio is prohibited. It is prohibited to use any content or materials on the Site for any purpose not expressly permitted in the Terms and Conditions.

4. Medico Bio may allow users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, icon, graphic, channels or otherwise), or otherwise to such third parties' websites. Before accessing or perusing those sites, you are advised to read any such websites' terms and conditions and/or privacy policies. Furthermore, you acknowledge that Medico Bio has no control over such third parties' websites, and shall not be responsible or liable to anyone for such websites, or any content, products or services made available on or through such websites.

5. You agree to grant an irrevocable, permanent, worldwide and sub- licensable (through multiple tiers) license to Medico Bio to adapt, modify, translate, display, transmit, distribute, reproduce, publish, duplicate, display, create derivative works, and otherwise use any or all of the user content in any form, media, or technology now known and for any purpose in future which may be beneficial to Medico Bio, the operation of the Site, the provision of any Services and/or the business of the user. You confirm and warrant to Medico Bio that you possess the entire authority, rights, power necessary to grant the above license. Information that is protected under data protection laws shall only be used and kept in compliance with the stated laws through posting or displaying any information, content or material on the Site or providing any user content to Medico Bio or our representative(s), and to the extent permitted under applicable laws.

6. Users must not misuse the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which would harm the Service or any user of the Service’s own equipment.

7. Users must not submit or contribute any information or content that contains nudity or violence, is abusive, bullying, threatening, harassing, obscene, misleading, untrue, offensive, derogatory or uses bad or rude language, as Medico Bio may decide in its absolute discretion.

8. Users must not submit contribute any information or commentary about another person without that person’s permission, or post private or confidential information via the Service, including, without limitation, your or any other person’s credit card information, social security or alternate national identity numbers, non-public phone numbers or non-public email addresses.

Creation and maintenance of Member’s account

1. Users must be registered on the Sites to access or use the Services (a registered User is also referred to as a “Member” below). One user may only register one account at a time on the Site with the approval of Medico Bio. Medico Bio reserves the right to cancel or terminate a user’s member account if it has reasons to believe that the user has concurrently registered or is in control of more than one member accounts. Further, Medico Bio reserves the right to reject a user’s application for registration for any reason as Medico Bio deems appropriate.

2. Each Member shall be solely responsible for maintaining the confidentiality and security of their Member ID and password and for all use of and activities that occur under their account (whether such use or activities are authorized or not). No Member may share, assign, or permit the use of their Member account, ID or password by another person. Member agrees to notify Medico Bio immediately if he/she becomes aware of any unauthorized use of their password or his/her account or any other breach of security of the account.

3. Members agree that all use of the Site and Services, and all activities that occur under their account shall be deemed to have been authorized by the Member.

4. Members shall ensure that the details provided are correct and complete at all times. Members are obligated to update details about their account in real time by accessing his account online. Medico Bio may at any time in its sole discretion request that the Member updates their personal data or related details without giving any reason or prior notice

5. Members hereby agree to change the account password from time to time and to keep the account secure and also shall be responsible for the confidentiality of the account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.

Health Information

1. The health information provided on the Site is solely for informative purposes as a public service to enhance customer service for our customers and to promote consumer health. It does not constitute medical advice and is not intended to be a substitute for proper medical care provided by qualified health care professionals.

2. Medico Bio assumes no responsibility for any circumstances arising out of the use, misuse, interpretation or application of any information supplied on this Site. The Members are requested to consult with their health care professional for appropriate examinations, treatment, testing, and care recommendations.

3. The Members are requested to exercise their own judgment when using any Service or purchasing any product or selecting a health care professional through Medico Bio or any service linked to Medico Bio.

Services

1. The consultation feature of our Service enables the users to get connected with registered medical practitioners through our Website and/or mobile application. We provide the technology platform to connect you with the medical practitioners, who shall be available to provide you with certain non-emergency medical advice.

2. A direct patient-physician relation will arise between you and the medical practitioner. We are not liable or responsible to you or any third party in any way in relation medical advice or service provided to you by any medical practitioner. Any advice or service that you take from a medical practitioner shall be at your sole discretion and risk.

3. The medical advice you receive from the medical practitioner is not a substitute for other medical treatment you may need. If you are experiencing a medical emergency, you must seek emergency medical help. For the avoidance of doubt, our Services entail the provision of non-emergency medical advice only.

4. In some cases, our Services may not be the most appropriate for you. In such cases, you will be informed if our Services are unable to help with your particular medical condition.

5. A high-speed internet connection is necessary for an uninterrupted Service and it will the sole responsibility of the User to ensure proper internet facility. If any User faces any connection-related difficulty or misses any pre-scheduled consultation session due to bad internet speed or connection, we shall not be liable for the same.

6. The home delivery services of medicine and healthcare products shall be provided by our affiliated third-party providers, we do not deliver the medicine and healthcare products by ourselves. Such providers are responsible for delivering the products to you. We are not liable or responsible to you or any other party in any way in relation to the delivery of the medicine and healthcare products or the pricing or the products or devices sold or supplied to you by the providers or on their behalf. Any compliant or dispute that you may have in relation to, including but not limited to, the medicine or any other products delivery order etc. shall be raised directly to the provider.

7. We do not have control over and do not guarantee: the existence, availability, quality, quantity, safety, legality or timely delivery of medicine and healthcare products. To the fullest extent permitted by applicable law, we disclaim all liabilities and responsibilities arising from or related to in any way to the medicine and healthcare products, including (without limitation) regarding authenticity, reliability, effectiveness, title, safety, legality or quality, quantity of products or time taken by the providers or delays or failures in delivering the products. This medicine and healthcare products delivery feature is not intended for and must not be used or relied on in case of medical emergencies.

8. The users can avail diagnostics and pathological test and hospital facilities from our affiliated diagnostic centers, laboratories, clinics and hospitals. Such diagnostic centers, laboratories, clinics and hospitals are responsible for collecting your samples and for delivering the services and reports to you. We are not liable or responsible to you or any third party in any way in relation to the services provided by the diagnostic centers, laboratories, clinics and hospitals. Any Service that you take from those service providers shall be at your sole discretion and risk. Any complaint or dispute that you may have in relation to diagnostics and pathological test and hospital facilities shall be raised directly to the service provider.

9. If our healthcare professionals provide any medical advice to users based on reports from diagnostics and pathological test providers and the reports were inaccurate or incorrect or false negative or false positive, our healthcare professionals or us, in no way whatsoever, shall be liable or responsible for such medical advice or consequences of such medical advice.

10. Further details regarding diagnostics and pathological tests and hospital facilities may be published by us on this website.

Payment

1. If you do not have health package coverage for Services, or if your coverage is denied, you acknowledge and agree that you shall be personally responsible for all incurred expenses. Medico Bio offers no guarantee that you shall receive any such reimbursement. Medico Bio reserves the right to modify or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms and Conditions.

2. Any invoices, bills, receipts, records or any kind of documents related to transactions shall be provided or kept with Medico Bio by way of electronic documents format. Medico Bio shall not liable to provide the user or the member any documents other than as aforesaid

Misconduct

1. The user or the Member may file a complaint with issues related to the misconduct of the representative of Medico Bio with 3(three) days from the occurrence of such misconduct. Medico Bio shall take appropriate actions against the representative immediately from the receipt of the said compliant.

2. The Members are expected to behave politely with the representatives of Medico Bio at all times. Any kind of misconduct with the representative shall result in taking immediate legal actions against the Member.

3. he Member shall face legal consequences for any kind of abusive, insulting, offensive and derogatory comments posted on Medico Bio Facebook page or any other related mediums of Medico Bio.

Intellectual Property Rights

1. Medico Bio is the sole owner or lawful licensee of all the rights and interests in the Site and the Site Content. All title, ownership and intellectual property rights in the Site and Site Content shall remain with Medico Bio, our affiliates or licensors, as the case may be. All rights not otherwise claimed under the Terms and Conditions or by Medico Bio are hereby reserved.

2. Medico Bio’s marks and other marks indicated on the Site are trademarks or registered trademarks in the relevant jurisdiction(s). The graphics, logos, page headers, button icons, scripts and service names are the trademarks and may not be used in connection with any product or service that does not belong to Medico Bio or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Medico Bio. All other trademarks that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Medico Bio.

3. Medico Bio may have independent third parties involved in the provision of the Site or Services (e.g., the authentication and verification service providers). You may not use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.

Notice

1. All legal notices or demands to or upon Medico Bio shall be made in writing and sent to Medico Bio personally, by courier or certified mail to the following entity and address: 13/2 West Panthapath, Dhaka-1205. The notices shall be effective when they are received by Medico Bio in any of the above-mentioned manner.

2. All legal notices or demands to or upon a user shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the user to Medico Bio, or by posting such notice or demand on an area of the Site that is publicly accessible without a charge.

3. Members agree that all agreements, notices, demands, disclosures and other communications that Medico Bio sends to them electronically shall satisfy any legal requirement that such communication should be in writing.

Termination

1. You may unsubscribe from our Services by sending an email to info@medico.bio which indicates your intention to unsubscribe from our Services or by calling Medico Bio or through the website or mobile application.

2. You understand that termination of your subscription to the Services may involve erasure/deletion of your information from our databases. However, we may retain your information in accordance with applicable laws and professional standards and as set out in the Privacy Policy.

3. You agree that we will not be liable to you or any third party for any termination of your access to our Services or erasure, deletion or removal of your information from our databases following termination of your subscription to the Services.

4. After such termination, Medico Bio will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or healthcare professionals are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.

Limitation on liability

1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES PROVIDED BY MEDICO BIO ON OR THROUGH THE SITE ARE PROVIDED "AS IS", "AS AVAILABLE" AND “WITH ALL FAULTS”, AND MEDICO BIO HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXCLUDED.

2. The Site may make available to user services or products provided by independent third parties. No warranty or representation is made with regard to such services or products. In no event shall Medico Bio or its affiliates be held liable for any such services or products. Medico will not be liable for any sort of mishaps done by the doctors/3rd party vendors providing services on our platform.

3. Medico Bio shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits